June 26, 2026
12:00PM - 1:30PM

Webinar: Customer Service – The importance of EASY in the consumer driven world in healthcare

Craig Johnson and Jason Mouser - Norton Healthcare

Zoom webinar

Objectives:

- Overview of consumer behavior – what do people want?

- How to align care delivery models to address “easy-to-use service.”

- Key tactics in developing the organizational model for hardwiring success